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Frequently Asked Questions
What Delivery Methods Are Available?
Vendors can choose to deliver using their own delivery drivers or use ClikPik fulfilment to carry out local deliveries.
Do You Deliver Nationwide?
Most of our vendors offer local delivery only. Delivery to your address can be found at checkout or you can contact the vendor by clicking on the "Inquiry" button on the vendor page.
How Long Will It Take To Get My Package?
Customers can expect to receive their orders the same day of placing the order or within the selected time slot. In some cases it could take longer depending on the availability of the item, please check this with the vendor using the "Inquiry" button on the vendor page.
What Payment Methods Are Accepted?
You can choose to pay with a credit or debit card including Visa, MasterCard, American Express, Discover, JCB, Diners Club and China UnionPay. We also accept payments made through Apply Pay and Google Pay.
Is Buying On-Line Safe?
At ClikPik we are committed to making your online buying experience safe and secure.
Order & Returns
How do I place an Order?
Add the item to the basket, go to checkout, fill in your delivery and payment details.
How Can I Cancel Or Change My Order?
You can send a message to the vendor to cancel or change the order by clicking on the "Ask a Question" button below the product details.
Do I need an account to place an order?
We recommend you creating a customer account for faster checkout, tracking orders and keeping records of all your purchases.
How Do I Track My Order?
Orders can be tracked by the order tracking details provided by the vendor. Not all vendors provide tracked delivery, you can always ask the vendor by clicking the "Ask a Question" button below product details.
How Can I Return a Product?
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions. If you can’t come to an agreement after contacting the seller, simply raise a claim by opening a dispute within 14 days following the delivery of your order.